Refund policy

Refund & Return Policy

Order Cancellations (Before Shipment)
Orders for standard, sealed items may be canceled prior to dispatch. Requests for cancellation before shipment may be subject to a non-refundable administrative processing fee (up to 10%) to cover non-recoverable payment processing charges incurred at checkout. Once an order has been fulfilled and handed to the shipping carrier, it can no longer be canceled in transit.

Live Stream & "Rip & Ship" Purchases
By purchasing items designated to be opened on stream ("Rip & Ship", "Live Break", or "Live Opening" or using Promo Code "BuildaBag"), you explicitly instruct Mysticalspark TCG to break the manufacturer’s factory seal on your behalf prior to physical dispatch. 
* Once a sealed product has been opened on stream per your request, the purchase is final and strictly non-refundable under any circumstances.
* This applies to all packs, booster boxes, mystery products, and custom bundles unsealed during a broadcast.

Standard Returns (Non-EU / Domestic)
Except for products opened on stream or specifically marked as final sale, unopened and factory-sealed items may be returned within 14 days of delivery. 
* The buyer is responsible for all return shipping costs.
* Original outbound shipping fees are non-refundable.
* Returned items must arrive in their original, undamaged, factory-sealed condition.

European Union & UK Consumer Rights (14-Day Right of Withdrawal)
If you reside in the European Union or United Kingdom, you have the right to withdraw from or cancel your contract within 14 days of receiving your goods without providing a reason.

Statutory Exceptions for Trading Card Products (EU Consumer Rights Directive Art. 16):
* Products Opened at Buyer Request / On Stream: Pursuant to Article 16(c) (goods made to consumer specifications or clearly personalized) and Article 16(e), products that have been unsealed, opened on stream, or broken out of factory shrink-wrap/seals forfeit the right of withdrawal once opened.
* Sealed Box Products: Pursuant to Article 16(e), the right of withdrawal ceases once the manufacturer's factory shrink-wrap, security seal, or tape has been unsealed or tampered with after delivery. Unopened, factory-sealed items remain eligible for return within 14 days of receipt.
* Single Cards & Volatile Goods: Pursuant to Article 16(b), items whose price depends on rapid secondary financial market fluctuations beyond our control (e.g., single trading cards) are exempt from statutory withdrawal rights once delivered. Returned cards must match the exact condition, grade, and unique serial identifier recorded prior to dispatch.

For EU returns under the statutory withdrawal right, we will refund the item purchase price and standard outbound delivery charges upon receiving the returned goods in factory-sealed condition. The customer remains responsible for direct return shipping costs back to our facility.

EU Right to Withdrawal Form can be found: https://www.mysticalsparktcg.ca/pages/widerruf-formular

By completing a purchase with Mysticalspark TCG, you acknowledge and agree to these terms.